Terms & Conditions
Please read our Terms and Conditions which we strictly adhere to.
All orders are accepted and executed on the understanding that the Purchaser is bound by the following conditions of sale, which shall constitue a binding contract, except where specifically varied in writing. In the event of the customer's order containing conditions contrary to these conditions of sale, they are not accepted without written consent from the Company. The word Company in the following clauses means C. S. Robinson Limited.
Orders
1.1 Unless confirmation of telephone orders is clearly marked on the official orders the Company will accept no responsibility for duplication or despatch. Orders should always be sent by fax or in writing.
Prices and Sizes
Prices shown are recommended prices for the quantity mentioned and any changes in quantity may qualify for discount prices on bulk orders. C. S. Robinson Limited reserve the right to change prices and sizes of products without prior notice. All prices are exclusive of VAT which will be charged at the appropriate rate.
Availability
Every endeavour will be made to maintain delivery and collection dates but no responsibility for later delivery or collection due to circumstances beyond our control will be accepted. In no case shall delay be a ground for rejecting goods or terminating the contract. Items quoted ex-stock are subject to prior sale. Most items may be immediately available from stock.
Catalogues and Price Lists
No responsibility is accepted for contingencies arising from errors and omissions in Company quotations or catalogues and price lists.
Cancellation and Return
5.1 In no circumstances may goods correctly supplied against a firm order be returned without the Purchaser having first applied for and obtained the written consent of the Company.
5.2 Goods being returned must be in the same condition as the Company supplied them otherwise charges may be levied ie: goods supplied ITW cannot be returned if they have been waxed or sprayed.
5.3 Exchanges will not at any time be made on the goods purchased by you, the customer, because of a slow down in sales or over-order.
Claims
Unless claims for shortages or damage are notified in writing to the Company within 3 days of receipt no liability will be accepted by the Company.
Payment
7.1 Settlement terms are strictly Cash on Delivery or collection.
7.2 The Company shall have the right to suspend delivery and also at its discretion to terminate the contract in respect of any undelivered or uncollected goods if the customer fails to comply with the terms as in clause 7.1.
7.3 In the event of late payment a surcharge of 1% per week or part thereof will be applied.
7.4 Cheques returned or represented by our bank will incur an administration charge of £15.00 per cheque per representation.
7.5 Reserved orders will be required to be paid in full on first colletion or delivery.
Ownership
The ownership of the goods shall remain with the Company until such time as all sums owing to the Company whether under this contract or any other contracts have been paid.
New Customers
It is the Companies policy to demand payment of the first order by cash, visa or bankers draft on collection of order. Where a new customer is making payment of first order by cheque, clearance from the Company bank will be awaited before the order is despatched/collected. If delivery is required, full payment will be required in advance on first transaction.
Deliveries
All deliveries are subject to charge unless otherwise agreed.
Finishing Service
Where finishing is required by the customer, the Company will not accept any liability for variation in colour.
Made to Measure Service
Where applicable, written quotations available on request. All usual Terms & Conditions apply.
Limited Liability
Any defect in any goods or service shall be limited to the purchase price of the goods in question. However your statutory rights are not affected.
Disclaimer
The C.S.Robinson Limited furniture is of an antique reproduction style. In order to preserve its rustic character, no attempt is made to conceal the natural flaws and variations in the timber, for example, heavily textured grain, variable colouration of the wood, small blemishes and filled areas are all part of the essential character of this furniture.
As the furniture ages the colour will deepen, drawers and doors may shrink a little, this is not seen as defective as it adds to the general antique appearance.
Ensure that you line drawers with paper before putting your clothes inside as the wood contains sap, which is difficult to remove from clothes.
For technical reasons connected with the printing, the furniture samples shown by colour photographs in this brochure may not match the actual items of furniture purchased.
All sizes shown are approximate and we reserve the right to change size and design without prior notice at any time. Please refer to our price list for terms and conditions of sale.
Furniture Care
Always lift furniture to remove it, as dragging will cause damage to the feet or plinth.
To avoid warping and splitting ensure the furniture is not placed to close to heat sources.
Wet or hot articles placed on the wax surface may cause marks. We strongly recommend that you use place mats to protect and prolong the life of your quality furniture.
Cancellation and Return
In no circumstances may goods correctly supplied against a firm order be returned without the Purchaser having first applied for and obtained the written consent of the Company.
Goods being returned must be in the same condition as the Company supplied them otherwise charges may be levied ie: goods supplied ITW cannot be returned if they have been wax/laq, sprayed or any other modification added after purchase.
Exchanges will not at any time be made on the goods purchased by you, the customer, because of a slow down in sales or over-order.
Colours
We are unable to guarantee a perfect colour match as colour shades may vary depending upon material surface and texture. Please contact our sale department for further advise.